LEGAL REFERENCE

Your Data Privacy at tuankuda

We built tuankuda around Indonesia, which means your account, payment history and gaming records stay protected under clear, transparent rules. Every transaction through QRIS, DANA, OVO or GoPay...

Encrypted Account DataSecure Payment FlowIndonesia-CompliantTransparent LoggingNo Third-Party Sale
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tuankuda Your Data Privacy at tuankuda

Privacy Policy — Full Position

tuankuda operates under this privacy framework to keep your information safe. We collect account details (name, email, phone, address) during sign-up; payment and transaction data when you deposit or withdraw; device and session logs for security and fraud prevention; and gameplay activity to personalise your lobby. This data stays on our servers in supported regions and is never sold to third parties.

Your consent to this policy is required at account creation. You may request data export or deletion by contacting our support team, where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions — Contact Us

Have a question about how we handle your data? Reach out through these channels and we'll clarify your privacy rights.

Email Support Send your privacy inquiry to our dedicated team...
Live Chat Open the chat widget in your account dashboard...
Privacy Form Use our formal data-access request form for export...
TRUST MARKERS

Why We're Transparent Here

Privacy isn't marketing copy for us — it's infrastructure.

Indonesia-First Design

Our servers and data handling align with Indonesian market standards. We don't assume one-size-fits-all global policy; we built this for your region.

Payment Layer Logs

Every QRIS, DANA, OVO and GoPay transaction is logged separately. You see what we see. No hidden fees, no cross-platform tracking without disclosure.

Encryption by Default

Account credentials, session tokens and payment details move over encrypted channels. We don't store passwords in plain text; they're hashed server-side.

Audit Trail

Login attempts, IP changes and withdrawal requests are logged and visible in your account activity section. You control what you see; we show everything.

Third-Party Clarity

If we work with payment processors or analytics partners, they're named in this policy. No surprise integrations. No data brokers in the background.

Regular Review

As Indonesia's regulations evolve, we update this policy and notify you by email. You're never caught off-guard by a silent change.

How Our Privacy Stance Stays Consistent

Every tuankuda policy page — from Terms to Responsible Gameplay — references the same data-protection framework. No contradictions between pages.

Terms of ServiceLinks back to this Privacy Policy. Account creation rules assume data collection under these terms. One entry point, one ruleset.
Cookie & Tracking PolicyCovers browser cookies and session tokens. This Privacy Policy names why we log them (security, fraud prevention). No split authority.
Responsible Gameplay StatementYour Account closure and deposit-limit choices are stored as account-level settings. This privacy policy confirms they're encrypted and never shared.
Payment & Withdrawal RulesPayment policy details KYC steps and anti-fraud checks. This privacy policy explains what data those checks collect and how long we keep it.
Account Security GuideExplains two-factor auth and password best practices. Privacy policy backs it up: your 2FA secrets stay encrypted; we never access them.
Data Breach ResponseIf an incident occurs, our breach protocol (published alongside this policy) names who we notify, how fast, and what you'll hear from us.
GDPR & Regional ComplianceWhere applicable, this privacy policy notes GDPR and Indonesian data-law alignment. No hidden jurisdictional gaps. Clear region-to-region rules.
SERVICE CONTEXT

Brand Values That Shape Our Privacy

These aren't features we bolt on — they're core to how tuankuda was built.

01
Account Simplicity Sign up in seconds with email, phone and name. No unnecessary fields. Less data collected = less to protect. Clear-headed account design.
02
Session Transparency Every time you log in, your account shows device type, location, time and IP. You see your own login history. Spot unfamiliar sessions instantly.
03
Payment Isolation DANA, OVO, GoPay and QRIS transactions are logged separately. We don't bundle payment data across providers. Each wallet keeps its own audit trail.
04
Lobby-First Layout Your gameplay history, rewards and account activity live in one dashboard. No scattered privacy settings. Everything you need to understand your data in one view.
05
Mobile-First Security Whether you're on phone or desktop, encryption and session handling stay identical. Your privacy doesn't weaken on smaller screens; it scales with your device.
06
Annual Transparency Report We publish a yearly summary of data requests, enforcement actions and policy changes. No surprises. Public accountability shapes how we handle your information.

Privacy Questions You're Likely Asking

We retain login history and transaction records for 12 months after account closure to comply with Indonesian financial regulations and fraud prevention. Personal details (name, address) are deleted within 30 days of your deletion request, unless law requires us to keep them longer.

Yes. Submit a data-access request through your account settings under Security & Privacy. We'll email you a complete export of your account details, transaction logs, device history and gameplay activity within 7 business days.

Completely. Payment details are encrypted end-to-end and never stored on our servers in plain text. We receive tokenised payment confirmations from your provider. Your wallet credentials stay with your bank or e-wallet provider, not with us.

No. We never sell your personal data, gameplay history or payment information. We use analytics partners to understand lobby traffic and feature usage, but they sign strict data-processing agreements and cannot re-use your data.

We'll notify you within 24 hours via email and in-account alert. We'll explain what data was affected, what steps we've taken to secure it, and what you should do next. We also notify regulators where required by Indonesian law.

Gameplay history is tied to your account for regulatory and fraud-prevention purposes. You cannot selectively delete it. However, you can request full account deletion, which removes all data permanently within 30 days.

We log your IP, device type and browser to detect fraud and unusual access patterns. This data is stored encrypted and deleted after 12 months. You can see your current active sessions in account settings and sign out remotely from any device.