Our Legal Hub for Indonesia Accounts
This is where we keep the policy paperwork that sits behind your tuankuda account. We've written it in plain language so you can scan terms, privacy posture, eligibility...
Policy Posture and Eligibility Wording
Your tuankuda account operates under the policies linked from this hub: terms of service, privacy notice, cookie handling, account-closure rules and complaints procedure. Access to the lobby is offered where local law permits, and certain product surfaces may be restricted by region inside Indonesia. We ask for identity confirmation before larger withdrawals so the payment trail stays clean on DANA, OVO, GoPay
and QRIS. If a policy clause is updated, we date the revision at the top of the document and email account holders when the change affects how you use us. Read each notice in full before you accept it during onboarding.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Editorial Trust Signals on This Page
Plain Language
Our policy team rewrites every clause into readable English before publishing. If a sentence needs a lawyer to parse, we send it back and ask for a clearer version that still holds up legally.
Dated Revisions
Each policy carries a last-updated stamp at the top. When wording changes materially we keep an archived copy so you can see exactly what shifted between versions and when.
Named Owners
Privacy, terms and complaints each have a named internal owner. That person signs off changes and is the human behind replies you receive from the policy desk.
Audit Logs
Policy edits, consent records and account-closure actions are written to immutable audit logs. We can reconstruct who clicked accept, on which version, on which date, if you ever ask.
Source Citations
Where a clause refers to Indonesian regulation or payment-network rules from DANA, OVO, GoPay or QRIS, we cite the source so you can verify the wording independently.
Reply Windows
Our published reply windows for privacy and complaints requests are tracked monthly. If we slip, the policy lead documents why and the metric appears in the next transparency note.
Consistency Across Our Policy Pages
| Terms of Service | Defines the contract between you and tuankuda — account creation, acceptable use, suspension grounds and dispute steps. Cross-references the privacy notice and the complaints procedure rather than repeating clauses. |
|---|---|
| Privacy Notice | Explains what personal data we collect during signup and lobby use, how long we keep it, and the legal bases we rely on. Aligns with the cookie page on tracker categories. |
| Cookie Policy | Lists every cookie and pixel category we set, the vendor behind it and the retention window. Mirrors the consent banner choices so toggling there reflects what's described here. |
| Account Closure | Walks through how you close your tuankuda account, what data we retain for legal reasons and how long residual records sit in our archive before deletion. Linked from terms and privacy. |
| Complaints Procedure | Sets out the escalation path from first contact through to external referral. Reply windows match the ones quoted on the support page so expectations stay consistent. |
| Eligibility Statement | Confirms who can open an account with us in Indonesia, with jurisdiction wording that matches the lobby footer and the onboarding checks. Reviewed alongside the terms. |
| Change Log | A single change log covers every policy on this hub. Each entry shows the document, the date and a short note on what was edited, so versions stay traceable. |